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        Customer Care Skills and Telephone Etiquette

        Customer Care Skills and Telephone Etiquette

        Enrolled3-4 Hours (Contains Video)
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        1. Customer Care Skills and Telephone Etiquette
        • Advanced Level

        Customer Care Skills and Telephone Etiquette

        This free online customer service training course provides communication skills and explains telephone etiquette.

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        Learning Outcomes

        In this free course, you will learn how to:

        • Define ‘telephone etiquette’
        • Outline how to speak professionally on the phone
        • Describe how to eliminate phone distractions
        • Discuss how to handle inbound and outbound calls
        • Explain how to deal with angry customers
        • Identify the benefits of using voice mail in your business

        Knowledge & skills you will learn

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